YCasino Privacy Policy — Your Information Is Completely Safe With Us

YCasino's Privacy Policy describes in full how personal information is handled for all members who use our website and mobile application. This Policy takes effect the moment you open an account, use any of our services, or visit the site.

We understand how important your data is to you. That's why YCasino treats privacy not merely as a legal obligation, but as a core part of how we do business. Every decision we make comes back to one question: is this good for our members' privacy?

This Privacy Policy is built in accordance with international data protection laws and best practices. Our technical and organizational security measures are regularly audited by independent third parties.

YCasino collects three types of information. The purpose of each is explained clearly below:

a. Information you provide directly:

• Full name, date of birth, and nationality (for age verification and account purposes).
• Email address and mobile number (for communication and security purposes).
• Home address (for KYC verification, where required).
• ID information (NID or passport — for verification purposes).
• Payment details (bKash/Nagad number or bank account information).

b. Automatically Collected Information:

• IP address and device type (for security and fraud prevention).
• Browser information and operating system.
• Site access times and page visit history.
• Gaming activity logs (to ensure fair gaming).

c. Information received from third parties:

• Transaction confirmations from payment providers.
• Identity verification results from our KYC verification provider.
• Information from fraud prevention agencies.

Every piece of information collected at YCasino has a specific purpose — we never use your data beyond what it was collected for. Here's why we use your information:

• Account Management: For managing registration, login, and account settings.
• Payment Processing: To process deposits and withdrawals.
• Identity & Age Verification: To complete KYC in compliance with international regulations.
• Security & Fraud Prevention: To prevent unauthorized access and fraud.
• Support Services: To resolve any issues you encounter.
• Legal Compliance: To meet government and regulatory requirements.
• Personalized Experience: To show you games and offers tailored to your preferences (with your consent).

YCasino's website and app use cookies — small text files stored in your browser that help improve site functionality. We use three types of cookies:

• Essential Cookies: Essential for login sessions and site security — the site cannot function without these.
• Analytics Cookies: To understand which parts of the site are used most. This data is fully anonymised.
• Preference Cookies: To remember your language, theme, and other preferences.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

YCasino may share your personal information with third parties only in limited circumstances and for specific reasons. Your data is never sold.

• Payment Processing Providers: To process transactions (e.g., bKash, Nagad). Only the necessary information is shared.
• KYC Verification Agency: For identity and age verification, in compliance with international regulations.
• Game Provider: Session data required during gameplay (no name or email involved).
• Government & Legal Authorities: When required by law or court order.
• Fraud Prevention Agency: To prevent fraud and money laundering.

We do not retain any data longer than necessary. The table below outlines the retention period for each type of information:

YCasino protects your data in line with the highest industry security standards, applying safeguards at both the technical and organisational level.

• 256-bit SSL/TLS Encryption: Banking-grade encryption applied to all data transmissions.
• Encryption at Rest: Data stored on our servers is also encrypted.
• Firewall & Intrusion Detection: To prevent unauthorised access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Penetration Testing: Security verified by independent external experts.
• Staff Training: All staff receive regular training on data protection.

In the event of a security breach, YCasino will notify all affected members within 72 hours and take immediate action. Your security is our top priority.

YCasino's services are strictly for users aged 18 and above. We never knowingly collect information from minors.

If a minor has managed to create an account and we become aware of it, the account will be closed immediately and all collected data will be deleted. Parents and guardians are urged to ensure children cannot access this platform.

Exercising your privacy rights is straightforward. Contact us through any of the following:

• Live Chat: Click the chat icon at the bottom right of the site. Get help in Bengali, 24/7.
• Email: Email us at privacy@ycasino.im. You'll receive a response within 48 hours.
• Account Settings: Many changes can be made directly from your account.

Deletion requests will be processed within 30 days. Where data must be retained for legal reasons, we will notify you with a clear explanation.

YCasino may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes via email or in-app notification.

Every version of this policy is published with a date. To view previous versions, please contact our support team. Continued use of the site after a new policy takes effect will be considered acceptance of the updated terms.